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Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Information Gathered

At the time of registering with the Service you will share certain Personal Information with Calus, Calus respects your Personal Information. Such Personal Information may include your personal identifiable information such as your name, address, mobile number, your e-mail ids, your age, IP address, payment details and any other personal information which You [the customer shall hereforth be referred to as You] may share in connection with the services.

When you use Calus's Service through Calus App, Calus may use Your mobile device's ID (the unique identification assigned to a mobile device by the manufacturer). Calus does this to store your preferences and track your use of Calus App. You understand and agree that Calus has every right to share such ID with third parties for its promotions, analysis, etc.

Use information gathered

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To follow up with you after correspondence (sms, email or phone inquiries)

Security

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Calusendeavors to protect your Personal Information. Calus may share your Personal Information with its sponsors, service providers and its business partners. Personal Information could be shared so that you may receive newsletters, offers, information about new products, services, launches, facilities, schemes and other information, if applicable. The information collected from You and other users may be analysed in different manners. Calus may also share such analysis with its service providers and its business partners.

In case Calus is required to disclose your Personal Information in order to assist the Government Authority or in adherence to the Court or to protect the interest of the Calus Service and/or any particular user(s), Calus will disclose it without obtaining prior permission from you.

Link to Other Sites

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Calus (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Calus endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Revision of the Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please bookmark this page and check it periodically. We will post any changes to this privacy policy on our site.

Grievances & Grievance Redressal Policy

At Calus we truly believe in providing best in class services to our customers. We aim to understand both our strengths and dissatisfies from our customer's point of view and work across our business units to meet their needs.

Our Grievance Redressal Policy focuses to improve customer satisfaction by collecting feedback from customers across all business units and action plans are put in place to address key issues which are assigned to the relevant Calus members to action.

We have a customer support system that tracks the issues received and allows us to automatically track the ageing of the complaint, which is then systematically reported to our Senior Management periodically. In addition the ageing of all complaints are reported and escalated to the Senior Management via an established process. Our endeavor is to ensure that all customer complaints are resolved within 30 days. The 30 day period will be reckoned after all the necessary information sought from the customer is received.

Governing law and Dispute Resolution

Any claim relating to Calus's website shall be governed by the laws of the State of City of Service without regard to its conflict of law provisions.

As part of the consideration that the Website requires for viewing, using or interacting with this website, Visitor agrees to use binding arbitration for any claim, dispute, or controversy ('CLAIM') of any kind (whether in contract, tort or otherwise) arising out of or relating to this purchase, this product, including solicitation issues, privacy issues, and terms of use issues.

In case a dispute arises between Calus and you, our first objective is to provide you with a neutral and cost effective method to resolve the dispute at the shortest period of time. Accordingly, you and Calus hereby agree that we will resolve any claim or controversy at law and the equity that arises out of the Terms of Service or the website in accordance with this section or as we and you otherwise agree upon in writing. Before resorting to filing a formal lawsuit, we strongly encourage you to contact us directly to resolve the issue via email.

Cookies and Advertising

Calus may automatically receive and record information on our server logs from your browser, which may include your IP address, Calus's cookie information, session time, click path analysis, and the pages you request. Caluswill only use this type data in an aggregate form which does not identify you personally.

We may also use third parties to serve ads on Company Sites. Certain third parties may automatically collect information about your visits to this and other websites, your IP address, your ISP, the browser you use to visit Company Sites (but not your name, address, email address or telephone number). They do this by using cookies, clear gifs or other technologies. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of the Company Sites and the other sites tracked by these third parties. This policy does not apply to, and we are not responsible for, cookies or clear gifs in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology.

Location Information

We use your current location in order to provide service with the shortest turn around time. For this purpose we will access your mobile GPS and this information will be shared with the service Professionals. We will not use your location information for any other purpose.

Account Information

Calus endeavours to protect your Account Information. Calus may share your Personal Information with its sponsors, service providers and its business partners. Personal Information could be shared so that you may receive newsletters, offers, information about new products, services, launches, facilities, schemes and other information, if applicable. The information collected from You and other users may be analysed in different manners. Calus may also share such analysis with its service providers and its business partners.

In case Calusis required to disclose your Account Information in order to assist the Government Authority or in adherence to the Court or to protect the interest of the Calus Service and/or any particular user(s), Calus will disclose it without obtaining prior permission from you.

Social Sharing Features

LEGAL NOTICE AND TERMS OF SERVICE Please also read the Terms of Service posted on each Company Site to understand the additional terms and conditions which apply to use of that site.

If at any time you would like to unsubscribe from receiving future emails, you can email us at customercare@calusservices.com and we will promptly remove you from ALL correspondence.

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